The Challenge

Charlotte's team faced a common but costly problem: fragmented contract workflows.

Business teams would start negotiations over email, lose track of versions, and then upload documents to a separate platform just for signing. The result? Contracts slipping through the cracks, inconsistent processes, and Legal constantly firefighting.

"We wanted to minimise the risk of contracts starting in one place, getting lost in email threads, and then finally being uploaded again for signing. We needed everything in one streamlined flow."

The legal team needed a solution that would:

• Standardise contract processes across the organization

• Increase platform adoption beyond just the legal team

• Reduce manual workload on high-volume, low-risk agreements

• Keep all contract activity in one centralized system

The Solution

Miramis became the single source of truth for contracts across Secret Escapes—used by both Legal and business teams daily.

For the Legal Team

• AI-powered contract review with PLAI for faster analysis and clause suggestions

• Template management for NDAs, DPAs, and other common agreements

• Natural language search to instantly find answers in signed contracts

• Playbooks that codify review standards and accelerate approvals

For Business Teams

Media, Partnerships, and Social Media teams now manage their entire contract lifecycle in Miramis - from generation through negotiation to eSigning.

"It's been great seeing the business actually want to use the platform. We're constantly getting requests for new templates because they find it intuitive and easy to work with."

Charlotte points to Miramis's playbooks and PLAI agent as game-changers, particularly for enabling self-service on NDAs while maintaining legal oversight.

The Impact

50-60% Time Saved on Routine Reviews

NDAs and common agreements that once took hours now take minutes, freeing Legal for strategic work.

Business Teams Working Independently

High adoption across departments means routine contracts move forward without bottlenecking Legal.

Faster Response Times

PLAI helps the team answer internal questions and provide clause guidance in seconds instead of hours.

Consistent, Centralized Workflows

All contract activity happens in one place, eliminating version control issues and email chaos.

Growing Platform Usage

Increasing template requests signal genuine business value and user satisfaction.

"Being able to offload high-volume, low-risk agreements like NDAs to the business has saved us hours. And when we need to review something ourselves, PLAI cuts our review time in half."

What Makes Miramis Different

For Charlotte, it's not just about the technology - it's the partnership.

"It's not just a tool. It's a partner for Legal - and for the business. You listen to feedback, roll out new features, and truly care about our way of working."

Looking Ahead

Charlotte plans to expand Miramis's footprint across Secret Escapes by:

• Rolling out playbooks to more contract types

• Onboarding additional departments to self-serve workflows

• Unlocking more strategic capacity for the legal team

"As we grow, I see more departments using Miramis - not just for standardisation, but to speed up collaboration and free up Legal for higher-impact work."

Key Results at a Glance